Naves Brand of Service
As agents, we understand that our clients goals are our goals. Our years of experience have allowed us to know the needs of each supply chain stakeholder, therefore we are aware of the constant changes that require ship agents to rapidly adapt and adjust. Once appointed, Naves de Venezuela agents becomes a member of your institution, serving as your eyes and ears at port, providing clear, precise and expedite information based on your personalized needs. Each member of our team has the knowledge and experience to offer real solutions to any unexpected situation, change of plans or simply offer help to our clients in order to make your port call more and efficient and smooth.
Port Information Intelligence
We are committed to providing our clients the most detailed, precise and updated market information, because we want to understand and help our customers the best we can. Whether we are handling it or not, Naves de Venezuela tracks each and every ship in Venezuela ports, we investigate origin/destination, cargo onboard and all parties involved. We work hard to be aware of updated average discharge rate, berthing schedule and any change or news that might affect our own operations and our principals interests.
The members of the Naves de Venezuela team are our greatest asset, they are the reason why we are recognized as the most reliable agent on the market. We continuously invest in their training and support so they can offer top-of-the-line service. Out team members are encouraged to taking maritime training courses, technical classes, and other educational programs.
From appointment until sailing all of our port calls are handled directly by a Naves de Venezuela agent, working from our own offices located at all Venezuelan main ports. Whether working from the office or on the field, our team has access to all resources need to provide information and solutions to our customers.